10 Clermont St,
Emerald, QLD 4720
07 49 877 340


8/70 Connors Rd,
Paget, QLD 4740
07 49 985 398

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Quality Policy

Click Here to Download PDF version of this policy

Zero Harm Safety and Training is committed to implementing and maintaining a management system that will improve efficiency and productivity, and ensure that all services provided meet with the requirements of our Customers.

This system shall be in accordance with the requirements of the AS/NZS ISO 9000 series of quality standards.
The Quality management system will be integrated within all parts of our business processes.

Primary Goal

The primary goal of this policy, and associated documentation, is to ensure we fully understand our Client’s requirements and to conform to these requirements at all times.


The objectives of this policy are to:

  • Provide adequate resources to establish, implement, maintain and continually improve the Quality Management System;
  • Communicate this policy to all employees through induction’s, training and ongoing example in the workplace;
  • Ensure the Quality Management System is implemented and maintained on all sites;
  • Monitor and measure the effectiveness of implementation of the Quality Management System through a program of audits and measurements to verify performance.

Each workplace shall establish appropriate performance indicators to ensure these objectives are being met. Quality is the responsibility of every Zero Harm Safety and Training employee, subcontractor and supplier. The Quality Management System will be subject to continual improvement based upon ongoing feedback from users and customers – together with management reviews – to ensure it meets with the business requirements.   This Policy applies to all sites where Zero Harm Safety and Training is performing work and covers all our activities and services.